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Rated Excellent 4.9/5 on Trustpilot
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From first-time cask owners building a collection for the future to enthusiasts searching for a special bottle, our clients are at the heart of everything we do. Their experiences, feedback, and stories offer the best insight into what it’s like to work with Hackstons.
We’re proud of every review, and even prouder of the relationships behind them.
OVERALL RATING · CASK OWNERSHIP
Aggregated from 501 verified reviews across all platforms
CASK OWNERSHIP · TRUSTPILOT
Every cask has a story, and so does every client. Read the Trustpilot reviews from the cask owners who have trusted Hackstons with their ownership journey.
CASK OWNERSHIP · GOOGLE
From initial enquiries and discovery calls to ongoing portfolio support, our cask ownership team at our head office is often the first point of contact for prospective cask owners. See what clients have to say about their experience with Hackstons on Google.
I started my journey with Hackstons at the beginning of this year and Samuel has guided me in the best way I could have imagined: Crash courses on whisky, investments and the industry in general, he is patient, very professional, passionate and knowledgeable. The entire onboarding was smooth and enlightening! It remained exactly the same during and after the purchase of my first cask, with Samuel following up every now and then to catch up and touch base on the latest news impacting the industry. For anyone interested in whisky cask investment, Hackstons is definitely the way to go!
I started investing in Whisky with Hackstons in 2022 and always found the extent of the information very knowledgable and useful. We were recently invited for a tour of the Hackstons shop in Knightsbridge where we met our portfolio manager, Sam, and the director, Alfie. We found the tour of the shop was excellent and shown wide range of whiskies which we were invited to sample. The information Freddie provided during this was very interesting. Overall, we have always been treated really well throughout our time with the company and really enjoyed our journey from cask ownership to the tour and look forward to the future. This confirmed to us that we chose the right company with Hackstons. I just want to say a special thank you to Sam who has always been helpful and professional and we look forward to continuing this journey together.
A wonderful place. And kind people.
Leonardo was very kind and helpful
The taste is absolutely delicious.
RETAIL · GOOGLE
Whether they've discovered a rare bottle, attended an exclusive tasting, or simply stopped by to explore our collection, our visitors' experiences say it best. Read Google reviews from clients who have visited the Hackstons Knightsbridge store.
What a great experience. The whisky in the window got out attention, then Guillaume invited us into the store and gave us an amazing experience. We weren’t looking to buy however the experience was first class, how could we not buy, especially as the whisky we bought was the same name as our surname. A must visit if you enjoy whisky and wine.
Excellent service, wonderful experience, and in French too!! Thank you for the great discoveries, it's clear you're passionate about your work!
Very nice people there and Blake was the perfect host and we tasted some really fine stuff. Thanks alot! :)
Blake and his team are super skilled!
Lovely impromptu visit, served by Blake who was a fountain on knowledge and generously let try a couple of wines. Will defiantly be revisiting and booking some futures wine and whiskey tastings with friends
RETAIL · REVIEWS.IO
Our online store is designed to make finding exceptional whisky, wine, and spirits as enjoyable as possible. See what customers have to say about their Hackstons shopping experience on Reviews.io.
3-4 William St, London SW1X 9HL
Monday – Wednesday: 11am – 8pm
Thursday – Saturday: 11am – 9pm
Sunday: 11am – 6pm
In their own words
There’s no better way to understand the ownership experience than hearing from those who have lived it. Watch video testimonials from Hackstons clients, captured during our exclusive client events.
"I'd thought about cask ownership for years. Hackstons was the first team that explained it without making me feel sold to. The transparency on warehousing and provenance was the deciding factor."
Cask owner since 2024
"What surprised me most was the quarterly updates. Photos of the cask, ABV measurements, even storage conditions. It felt like a real partnership rather than a transaction."
"I've worked with brokers before — Hackstons is the only one that walked me through every option, including the ones that earned them less. That earned my trust."
"The bottling day at the distillery was unforgettable. Watching them draw my cask, choose the strength, design the label — that's the experience you can't put a number on."
Every review on this page began with a first conversation, a first visit, or a first purchase. Whether you’re considering cask ownership or looking for your next remarkable bottle, we’d be delighted to help you begin your journey with Hackstons.
Rated Excellent 4.9/5 on TrustpilotRated Excellent 4.9/5 on Trustpilot
